Your Responsibilities

Although we repair many items, we do not do everything.

You are responsible for:

  • Blocked drains or toilet waste, except where pipework is faulty
  • Broken plugs and/or chain, including missing ones
  • Blinds and curtains
  • Decorating, including after any repairs you or we carry out
  • Small or hairline cracks in plaster on walls and/or ceilings
  • Damp, mould and condensation
    (Advice on how to prevent damp and mould)
    (Advice on how to prevent condensation)
  • Kettle, toaster, microwave and other non-essential appliances
  • Replacing keys or locks
  • Doorbell
  • TV aerials and satellite dishes
  • Aids and adaptations

You will find more information in your tenancy agreement.

If you would still like more information, call our repairs and maintenance team on 0161 786 6000 and select option 1

Or email