Our main goal is to provide you with the best possible services. However, sometimes things may go wrong. Your feedback is valuable because it helps us improve our services.

You can send us your complaint by:

If we are unable to resolve the problem there and then we will undertake a full investigation to understand the facts and get back to you within 10 working days.

If you are still dissatisfied, you can:

Contact the independent Housing Ombudsman Service here. (The Housing Ombudsman investigate complaints and resolve disputes involving the tenants and leaseholders of social landlords).

More information

You can find more details about our complaints policy and procedure, and what to do if you’re not happy with our response in our complaints policy and complaints procedure documents on our policies and procedures page.

You can read more information about making a complaint or giving a compliment in our leaflet.

You can also visit the Housing Ombudsman's website and read their complaints handling code.

You can also see our Housing Ombudsman: self-assessment form.